Rebuild & Repair Services in Sycamore, IL After Property Damage

Thanks for the great work

We had a mess on our hands! Our toilet didn’t flush the entire way (was told it was a soft block) and it started to fill and fill and leak. Well, unbeknown to us it leaked for hours as my husband and I were at work. My husband called me frantically explaining that it went from our upstairs bathroom down to our basement ceiling and we had water all over. Let me tell you how sick I was! I told him I wasn’t sure what to do and that I’d call him and he was going to try and figure something out. As I was mid panic asking God what do I do, I looked to my coworker and said “hey, do you think Clean USA can help me??” She said “I’m not sure why not call?”. So I did! Well thank you God! The lady who answered was so kind! I told her what was happening and I need help and I didn’t know what to do. She calmed me down and said she would send Chris out to look at what had happened. I call my husband and told him what was going on and that Chris would be out. My husband was skeptical but was willing to hear him out. Chris arrived shortly and calmed my husband down and they came up with a game plan. By the time I got home after work, Chris was ready to go, he was also very kind and told me the guys where coming to get things dried up, not to touch anything and they would take care of it all. (I was so relieved). The guys came (also so kind!) and I showed them everything and they told me not to worry and they would get it taken care of. I felt bad bc it was around 6pm and I know it’s late. They told me once again it was fine and it wouldn’t take them long. True to there words it didn’t. They have the fans going, humidifiers going and drying compound all cleaning up. Now we will have this going for a few days, but to not have to worry about black mold growing or us missing something is a huge relief bc we do have kids and pets. They have been so kind and reassuring I’d suggest this company to everyone. Thank you Justin for making a great company with great people. Kristine

Chris, Jake, Jim and the guys were professional, super responsive when needed and thorough in their assessment and treatment of our kitchen. We are using them for other projects now. Exceptional service.

Very happy with the service provided by Christopher and Jacob. The problem in our master bathroom was quickly addressed and all damage was remediated in just a few days. Highly recommend this business to anyone experiencing water damage.

Mike, Jim and Tyler did a fantastic job of cleaning up after our kitchen sink leaked into our family room. The ceiling and carpeting were drenched and they worked diligently to remove the water and mess. They even stayed late to get it all done in one day! Great group of guys, I would recommend Clean USA to anyone needing help cleaning up.

Great company- very prompt, thorough, and kind to work with. Highly recommend! Thank you Chris, Jake and Mark for helping us!

I had the pleasure of working with Chris McGraw these past few days. He was excellent. Very responsive! Polite, knowledgeable, with an excellent work ethic. Trustworthy in my home, conscientious . A real gentleman with a calming demeanor in a stressful situation ! Couldn't have been happier with his intervention. So grateful for his service and the team he worked with. I highly recommend your company!

Wow, what an ordeal it has been with our most recent water damage that started in our bathroom and trickled down into my laundry room. We were introduced to Clean USA to help with this watery mess. Between plumbers and this team of professionals, they were very attentive to detail. Clean USA has been on top of the chaos. The level of hard work and detail is awesome. Not only did they thoroughly inspect the water damage, they documented all of the steps from their work. They have been working at our house for a few weeks and are very knowledgeable on water damage and mold issues. Chris was our first contact and he was very receptive to our needs, attentive, a great communicator and a true professional. As the work continued on, Jim the manager and his crew were on top of this mess. Great communicators, very diligent in getting the work completed each day and easy to talk to. Jim and the crew: Tyler, Jake, Mark, Omar, and Alisha were on the ball. They worked well as a team, were professional and great people all around!! We are so thankful that these folks from Clean USA were here to help us. My dog even loved seeing all of the workers on multiple days. As we are working through this ordeal, the group at Clean USA were dedicated to their work, friendly, and never left a mess behind. Top notch people from a top notch company. We are very pleased with how responsive and dedicated all of the workers were day after day. Thank you!!

This team is absolutely incredible! Chris got here and was able to very quickly assess the damage to our basement after our sump pump failed and was replaced. He was thorough and clear and kind throughout the whole process. He and his teammates, Jake and Tyler, did a quick of job of getting everything cleaned up, and when we experienced another small issue afterwards, Omar and Mark came back out right away. We are so incredibly grateful they were able to help so quickly and prevent the damage from spreading further! We will definitely call them again if we ever need help (though I’m praying we don’t 😅)

Cleared out the debris under the house and cleared out sewage and sprayed everything so it is clean. Worked very hard in a very small crawl space without entering into the house. I recommend this family owned company over any corporate one.

Everyone I dealt with at Clean USA was wonderful: Omar, Teresa, Chris and others whose names I've already forgotten. The work they did was well-done, organized, quick, and done with good cheer and friendliness. I fully recommend them to anyone who needs to deal with water damage.

Clean USA was so fast to respond to my after hours emergency call. I had a sewer backup in my basement, which is something I've never had to deal with. Chris was very understanding, helpful, and was able to explain to me exactly what they would do. The entire team was completely professional and 100% competent. I will be recommending them to anyone I know who is in need of their services. Thank you again!

Fast responses, polite and friendly group of guys!

We recently had the pleasure of using CleanUSA, and we were thoroughly impressed with their exceptional service. From start to finish, their team was professional, punctual, and attentive to every detail. I highly recommend CleanUSA for anyone seeking reliable, thorough cleaning and restoration services. Their dedication to customer satisfaction is evident, and we will certainly be using them again in the future!

Did an awesome job. Showed up on time and finished on schedule. Made our old floors look like new. All at a reasonable price. Would recommend Justin and his crew. They have been doing our floors for many years. John Finn owner Pizza Villa

Had a cap blow off my dishwasher drain pipe water leaked into a unused room in my basement called clean USA on Sunday they came out on Monday and cleaned everything up . The guys that came out were super nice and did a great job I would highly recommend clean USA to any one

Amazing company! They did our mold removal in our attic. Mark and Jacob were thorough, polite, and professional, so was everyone we met that came out from the estimate to picking up the fans after the job was done. Our attic looks like there was never mold there. Highly recommend this company!!

Had flooded kitchen floor that soaked through to the basement. Chris from Clean USA arrived promptly and saw what needed to be done and did it as he had told me. He put out fans and dehumidifiers both in the kitchen and the basement. He came back to check that all was going as planed, took pictures, and explained everything to me. I am very satisfied with his work and his caring manor.

Flooded basement. Called for emergency service they were here within an hour. Explained everything the team was very courteous. Cleaned and sanitized everything and got rid of wet stuff. Thanks Chris and team.

Everyone was super professional. They all take it very seriously. Everyone was nice and friendly and made the whole experience allot easier. Strongly recommend them for flood clean up.

The whole crew were AMAZING! same day service !!! Seriously they saved my house! Totally recommend! 1000

Fast and great work

Always friendly and professional. Looks and smells great after every time

I highly recommend Clean USA! Justin and his team were fantastic. We had water coming in our finished basement and had no idea what to do. They arrived right away and knew exactly how to fix the situation. They were professional, thorough, and efficient. These are the people you want in an emergency! They went above and beyond what we expected - staying late and cleaning up after. So grateful we called them!!

they were professional and polite. Kept you informed of progress.

Clean USA was very efficient and where at my home less than an hour after I reported a water leak. They came back 3 days to fix the situation the leak caused in my kitchen, laundry room and hallway. I want to give 5 stars to Omar, he was the one who actually found the leak for the plumber. He worked over 7 hours in one day, cleaning up the damage the leak had caused and treating it for mold. He was kind, considerate, knowledgeable and overall a great guy. I am highly recommending him for a merit award. I would without a doubt recommend Clean USA to anyone and will be handling out cards to my neighbors. Thank you again for saving what could have been much more worse than what it was.

Chris and the crew were just great they care about their clients and very friendly.i would definitely use this company again and will ask for chris.....

I called on Monday of Christmas week and they came the next day. Professional, on time, and went right to work. À+

Encountered a sewage backup at one of our properties. Having never used them in the past, they responded within 2 hours and had the mess cleaned up and deodorized. Can not thank them enough.

I had services done by Jim and his crew at the property. I rent the answered all the questions I had to the best of their ability and made me feel safe within my own home. much appreciated.

The folks at Clean usa are super fast and helpful. Excellent quality 100% recommend

What a terrific experience! From the Owner Chris, down to our terrific techs, Justin and Omar…this is a great company!

These guys are my heroes. Our water heater broke resulting in water all through our basement. As clueless, relatively new homeowners we didn't know where to begin with the mess. Thankfully, the plumber recommended we call Dan at Clean USA. Dan had a team ready to come out to within a couple hours and they were incredible. Chris, Mark, Jake and their team worked for HOURS well into the freezing cold night to get our basement cleaned up. They came prepared with water pumps, floor fans, dehumidifiers etc. Chris was very helpful from beginning to end, walking us through the insurance claims process and regularly updating us on their progress. Within a few days the basement was completely dry. If you find yourselves in a similarly nightmarish situation, just call Clean USA, they will take care of it thoroughly. I would give them 5 stars for their phone greeting alone.

My wife and I really appreciated the patience and the explanations of what needed to be done. Chris was very patient and did a great job taking care of our issue.

Fast response, friendly technicians, quality work. I have used them for over 10 years. CYPUSA

Chris and team were very knowledgeable and clearly explained the process. they were extremely respectful of my home- laying down a floormat at the entrance, covering their shoes and covering the floors so as not to damage them.

Chris and his team showed up actually a little ahead of schedule. Preformed mold remediation in the attic of our newly purchased 20 year old townhouse. Team was clean, polite, and professional. They finished on time and with no extra cost surprises. The price quoted was what I paid.

I have nothing but good things to say about my experience with Clean USA. Everyone was responsive, professional and pleasant. Jose and Justin did a fantastic job cleaning my carpet and sofa. They were also very helpful with putting my furniture back in place. I will use Clean USA again!

Can not say enough good about the Clean USA crew we had, from Chris going through the house to see what needed to be addressed, to Jim keeping us in the know with what was being found that wasn't seen ,as well as what we could use to plug up holes to keep critters from coming in with the cold weather approaching. Everyone was a joy to work with. Anyone who asks about cleanup needed for a house, I will define recommend Clean USA.

Chris was amazing so knowledgeable and friendly! Customer service was top tier. They were fast and saved us from even more damage. Highly recommend them !

Zack did an excellent job on the carpets. They look brand new! Thank you so much.

Chris, Sha-von and Mark ( i think, sorry) were fantastic. Both very knowledgeable about my issues and very helpful explaining this to me. Great customer service and awesome company.

Zach was awesome! He did a great job and this is the 2nd time we have used clean usa. Will keep using them!!

Zach did an excellent job cleaning our carpets. He was timely and had me check on his work throughout the process. My disappointment comes from the office not communicating to the technician that I had requested the stairs be added on. I wanted this to be done but it was not. I had called the week prior to add this on and the message was never relayed.

My Mom, Aneeta, and I found Zach and Mark to be very thorough and helpful when they cleaned our carpets a few weeks ago. They also came by a week later to take care of a spot that needed some work. They were courteous, friendly and knowledgeable. We highly recommend their service and will definitely use them again, in the future, for work around our house.

They did an amazing job! great customer service and moved any needed furniture with care. Carpets were very clean, smelled great, and best of all were nearly dry at the end of the service. No need for me to spend the night elsewhere for my carpets to dry. Will definitely use this service again!

Zach and Mark did an excellent job! We were very pleased. Carpets look fresh and new. The team was respectful and professional.

Had the pleasure of Zach cleaning my carpet and he was awesome!! He was very accommodating and paid great attention to detail . He was very kind and helpful! True definitely of an excellent worker with outstanding customer service !!! I will definitely recommend this company

Zach and Mark did a great job. I recommend them strongly. Thanks guys

Zach and Mark did a great job with our carpet & sofa. They were incredibly kind, hard working, and focused while they were here. We're super happy with their work & will absolutely have Clean USA come again in the future!

Zach and Mark did a great job today cleaning our carpet and sofa. Very friendly and kinda great with kids just getting out of school.

The crew was kind and knowledgeable and did a super job and everything was to my satisfaction and the clean up was great

Zach and Mark did a phenomenal job. They were very professional and got the job done in very timely manner. I would definitely highly recommend them.

Sha-Ron was excellent to work with. He showed up promptly, and explained the process to dry our wood floor. He was empathetic to our situation and concerns. We are happy with the outcome and would recommend Clean USA to friends.

Another great job by Clean USA. Zak and Mark did a fine job, cleaned the carpets in two rooms, were in and out of our place in less than an hour. I would definitely recommend Clean USA.

We were really impressed by how quickly Clean USA got an agent out to us in S.Elgin! Sha-Ron kept in close communication with us the whole time from letting us know when he would arrive to giving me a follow up call after he finished our remediation. Clean USA has quality equipment and products. Everyone has a sense of pride in what they are doing and explain the process the whole time. We would highly recommend them! Jenni and Jim O.

Zach & Corinna did a great job cleaning my carpets. Very nice & considerate people. Just loved them ❤️ Thank you!

We were completely amazed by the service Clean USA provided. We needed a quick solution to some water leaking issues and Chris and his crew were with us every step of the way. While we hope to not need their services again, I know who we are calling if we do!

Great crew! Knowledge, very pleasant, good workers! Definitely recommend for a wet basement, drying up the basement & carpet removal! A big thank you to Chris & his crew! It's drying up now....

Excellent service and phenomenal personable communication that was appreciated. They were responsive and accommodating in a pinch and reliable throughout the entire process.

From the initial call with Justin to schedule the appointment to the finish product the experience was top notch. Zach and Corina who came to the house to clean the tiles were both professional and engaging. They were very knowledgeable of the product and the process of sealing the grout. They shared tips on how to keep the tile clean and also provided a referral for re-grouting where it was needed. I would highly recommend Clean USA & Restoration especially Zach and Corina as your technicians.

Zach and Karina were AMAZING!!! Definitely would recommend!

Zach and Carina were extremely professional, on time, courteous, clean, excellent workmanship, and very polite. Would definitely hire this company again and highly recommend. Our carpets look brand new.

Super friendly. Showed me the progress and explained what was being done. Showed up on time and did a great job to old carpet!

They came out when a tree fell through my kitchen. And got everything done thoroughly quickly. They instructed me through every part of the process of what they were doing. They were very friendly and helpful. Would recommend to anyone.

Zach and Carina did a thorough job and were very professional. Zach explained the process and we felt comfortable with his suggestions, but most of all the work and care. Would highly recommend them and will call for future cleanings!

Sha-Ron and team have done an outstanding job for me. I had water damage in my basement, and the basement is now cleaned out and in the final stages of the cleaning process. I especially appreciated that Sha-Ron and team communicated with me in a clear and a concise language and answered my questions with empathy and knowledge. A review point to share: Sha-Ron contacted me before the working team arrived to reinstate the process we had previously discussed and to ask if I had any questions. When the team arrived, we all "spoke the same language." I appreciated their professionalism and their hard work to complete our shared goal. Another professional "case in point:" I contacted Sha-Ron at 9pm because the de-humidifier installed had a leak. He was [again] professional and helped me to find the information he needed to resolve the problem. I appreciate Sha-Ron and his team doing a great job during a very trying time for me. Thank you!

Great experience. The crew was on time- even called and asked if they could come early. Worked efficiently, cleaned carpets and upholstery, removed stubborn pet stains to my absolute satisfaction. Very polite, respectful and professional. Highly recommend!

Zach and Carina cleaned my white carpeting and did a fabulous job. They were not only professional but very pleasant. I could tell they were there to do a great job. I will always recommend Clean USA!!!!

Was very happy with the quick response and professionalism of Sha-Ron and his team. They were thorough and accommodating! Could not be more pleased we chose them! Thank you!

Zach and Corina was absolutely amazing. When I say they did an Outstanding job. I am very well pleased with my carpet. They got the toughest stains out and it didn't take long. Highly recommend this company. They deserve a triple bonus for their wonderful work and work ethic 10 stars 🌟

Great group. Arrived quickly and started right away with cleaning up the water.

I can’t say enough great things about this company. We flooded and were in panic mode they came asap! Sha-ron, chris, luis and the whole team so responsive, answered questions and were awesome! They stabilized the flood within an hour of the call. Next day Even though they were crazy booked they sent a team late to finish off the clean up. To have a company always pick up the phone give updates even though they are packed says something about the excellence. Thank you!

I woke up to water in the basement on a Sunday morning, while my husband and son were out of town. (Gutter downspout connection came apart in a big rainstorm.) In a panic, I Googled flood cleanup companies, and saw the great reviews for Clean USA and called. They were responsive, calm, and reassuring(!). They arrived quickly and got everything back in order — fast. Plus, nicest guys ever. So grateful.

Zach and Mark from Clean USA did a great job cleaning our family room and stairs. Stains that have been there for years came clean and my carpets so good! They are friendly, honest, and made sure the chemicals used wouldn’t bother allergies or asthma in the house! I was super impressed and will definitely use them again!

Our Great.experience started with a phone call. Teresa was so very helpful explaining to us what would happen during the appointment. Zack and Mark Arrived promptly and began working on the carpeting explaining what they were going to do and spot treating the areas. Our carpeting is old But when they finished it looked Really Nice.. They were very professional and they did their job very well and explained everything as they went along. We are thrilled with the results ! We are so glad we used Clean USA what a wonderful team they have and we will be recommending them to others.

Very happy with experience overall. Scheduling was a breeze, Sha-Ron was straightforward and descriptive with quote, Zach and Chris were transparent with what they were doing and thorough in cleaning up the mess. Everything done from schedule to completed project in the same week.

Mark & Zack did a great job cleaning my carpets, they made sure I was happy with the results before leaving and touched up any areas of concerns. Carpets mostly dry already by the time they left, very fast & efficient, in addition to being polite & professional.

Very professional and they get the job done. You will be pleased.

Justin and team deliver high quality service.

I had an emergency yesterday My basement drain had backed up and it flooded it ! I was quite upset. I called Clean USA and they got to my home fast and it took them hours ! They did a great job all the staff was just wonderful ! Very nice answered all my questions ! They did calm me down ! Thanks so much ! Pam B

Very happy with this company. Did a great job cleaning our carpets. Would definitely recommend them!

Dear Justin, your crew Mark & Luis did an excellent job of cleaning my bedroom carpet this morning. Not only that they cleaned 5 area rugs with ease. Lol. I had a big spot on my bedrm carpet and they were able to take care of that. They cleaned up everything before they left and I was very impressed. Thank you for sending a great team and Thanks!for the Senior Discount. D. Moss

The cleaners were very quick but very thorough. I was almost embarrassed to explain the stains on my carpet but the cleaners were understanding. They also cleaned all the stains up like they were nothing. I have two cats and one dog, they definitely made my carpet look clean again.

Great company. Awesome communication. I actually thought I was trying to hire them for a project I was working on that was completely unrelated. They don't do the work that I was looking for but they took the time to call me and help me figure out what to do and who to call . If that's the service they give me when I'm not even a customer I can't wait to be one. Excellent communication skills and thank you for being so prompt!

Jim and his crew did a great Job. I Definitely would recommend this Company for any restoration needs.

Zach and Mark did a wonderful job! They were kind and made sure I was satisfied with the job before they left. I will definitely use them again.

Just had our carpets and furniture cleaned by Mark and Zach! I’m super please! Both of them were professional and very friendly. They paid close attention to all spots and treated them before cleaning. Carpet and furniture look wonderful! This is our third time using Clean USA and we will continue to call them for our cleaning needs. Thank you for another job well done.

Great experience using Clean USA! Guys we quick and thorough. Fair prices and good customer service. I would definitely recommend!

Today was my first experience having our carpets professionally cleaned and Clean USA did an amazing job that was both effective and professional. Highly recommend them if you are looking for affordable high quality carpet cleaning.

They came on time and it was scheduled fast. When we needed more work done they were there the next day. Highly recommend

I can’t speak highly enough of Clean USA! Each time we’ve had them out, they’ve been excellent. The entire staff is extremely responsive, knowledgeable, professional and timely. They always go above and beyond explaining the process and keeping you informed. You can’t go wrong booking any service with them!

I can't safe enough great things about Clean USA! The entire staff is so efficient and knowledgeable. We’ve had them out countless times. Whether it’s standard carpet cleaning or water removal/restoration, each & every time it’s been a top notch experience. Look no further as I can guarantee you’ll have a great experience!

Great company to work with! Jim did a great job, I would definitely recommend using them!!

Clean usa did a great job when one of our pipes backed up in the basement. They came out right away in the evening and walked me through what needed to be done. They were very thorough, highly recommended.

Ryan came to assist at my home with some water damages. I was having a horrible day and he was so kind. I hope to never need Clean USA again but would absolutely call them again if I did.

Very good job Zack and mark were very good to work with

The whole team was wonderful. Very professional and nice.

They did outstanding, very professional.

Arrived promptly. Talked us through entire process. Gave clear estimate. Able to schedule quickly. Accomplished job fully. Workers cordial and professional. Definitely will recommend to friends and neighbors.